Professional Experience

Rhapsody Health : August 2020 - Present

Roles:

- Provisioned and deployed new customer environments in AWS, streamlining onboarding processes and accelerating time-to-value for clients
- Designed and executed the migration of clients to a multi-tenant Amazon RDS architecture, significantly reducing infrastructure costs while preserving high availability and performance
- Engineered a modular Terraform framework to decouple legacy infrastructure, enabling scalable, automated deployments through CI/CD pipelines
- Acted as the on-call engineer for Corepoint as a Service (CaaS) in AWS, ensuring platform reliability and rapid incident resolution
- Conducted monthly maintenance and performance tuning for a fleet of 100+ servers, improving system stability and operational efficiency

- Offered comprehensive training to customers working with SOAP and RESTful web services in the Corepoint Integration Engine
- Assisted with improving and maintaining course curriculum

- Served as Escalation Engineer for all Corepoint Technical Support Engineers
- Collaborated with Development to determine workarounds or solutions for escalated product defects and enhancements
- Provided technical expertise on the Corepoint Integration Engine, as well as IT networking, server infrastructure and SQL Server maintenance

- Served as Level 1 On-Call Engineer for critical issues after-hours
- Assisted with the onboarding of new employees
- Assisted with installation projects to deploy the Corepoint Integration Engine for on-premises and cloud environments

- Managed a high caseload while continuing to provide a positive customer experience and promoting company values
- Assisted with complex workflows with the goal of implementing long term solutions including HL7, FTP, File, TCP/IP, SOAP and REST Web Services and SQL Server

Technical Skills

• Terraform
• Powershell
• Python - Intermediate
• Boto3 - Intermediate
• AWS
• Github - Intermediate

Certifications

• AWS Cloud Practitioner
• AWS Solutions Architect - Associate

Education

University of Texas at Arlington : Fall 2016 - Spring 2020

Major: BA Jazz Studies, Drum Set Performance, Magna Cum Laude