Professional Experience

Rhapsody Health : August 2020 - Present

Roles:

- Owned architecture and delivery of a production Multi-AZ high-availability platform supporting static private IP based failover alongside public-facing traffic
- Led incident response and blameless postmortems, identifying root causes, coordinating resolution, and implementing preventative improvements across infrastructure and automation.
- Built a fully automated blue/green maintenance system leveraging HA infrastructure, reducing maintenance downtime by 75%.
- Led the design and migration to a multi-tenant Amazon RDS architecture, reducing infrastructure costs by 20% while preserving performance and availability.
- Developed modular Terraform patterns enabling repeatable, scalable customer deployments.
- Troubleshot complex hybrid networking across AWS VPCs, VPNs, Direct Connect, and BGP, connecting on-prem customer networks to the cloud.
- Served as on-call SRE for a mission-critical healthcare platform; resolved high-severity incidents and maintained reliability.
- Designed and operated observability and alerting using Datadog, Grafana, Coralogix, Upwind and SentinelOne.

- Offered comprehensive training to customers working with SOAP and RESTful web services in the Corepoint Integration Engine
- Assisted with improving and maintaining course curriculum

- Served as Escalation Engineer for all Corepoint Technical Support Engineers
- Collaborated with Development to determine workarounds or solutions for escalated product defects and enhancements
- Provided technical expertise on the Corepoint Integration Engine, as well as IT networking, server infrastructure and SQL Server maintenance

- Served as Level 1 On-Call Engineer for critical issues after-hours
- Assisted with the onboarding of new employees
- Assisted with installation projects to deploy the Corepoint Integration Engine for on-premises and cloud environments

- Managed a high caseload while continuing to provide a positive customer experience and promoting company values
- Assisted with complex workflows with the goal of implementing long term solutions including HL7, FTP, File, TCP/IP, SOAP and REST Web Services and SQL Server

Technical Skills

• Terraform
• Powershell
• Python - Intermediate
• Boto3 - Intermediate
• AWS
• Github - Intermediate

Certifications

• AWS Cloud Practitioner
• AWS Solutions Architect - Associate

Education

University of Texas at Arlington : Fall 2016 - Spring 2020

Major: BA Jazz Studies, Drum Set Performance, Magna Cum Laude